All items will be shipped within 1 working day excluding Weekends and Bank Holidays via Royal Mail 24hr Tracked, First Class ‘Signed For’ or International ‘Signed For’. Any larger items will be sent via Parcelforce or Fedex.
If our office is going to be closed due to annual leave then a notice will be placed on the shop page and on each product page to notify you.
HOW LONG WILL IT TAKE TO RECEIVE MY ITEM ONCE DISPATCHED?
Usually Royal Mail is very reliable and the item is delivered the next working day or a couple of days thereafter (UK only). However, this service can take up to 14 working days before the item can be considered as lost in the post, and a claim made should your item not arrive.
For International Postage sent via Royal Mail please allow up to 28 working days before the item is considered lost, most deliveries arrive within 2 weeks and a signature on delivery is sometimes required.
We have to allow Royal Mail the opportunity to deliver the item during the above time frames before we can lodge any kind of complaint or investigation.
For larger items sent via Fedex or parcelforce then delivery is usually within 1-2 weeks for Europe and 2-3 weeks for the Rest of the World.